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A Dealer's Perspective
on Repairing Construction Equipment
Holt Rental Services
(HRS) of Ohio, a Caterpillar dealership with offices in several
cities in that state including Toledo, Cincinnati, and Perrysburg,
does structural-metal repairs in some of its facilities. According
to Service Manager Ed Recker, some construction companies do regularly
use their dealership for structural-metal repairs on their construction
equipment, either in the field or in the shop. On the other hand,
larger construction companies with good welders on staff do these
repairs themselves. It is cheaper and faster that way, provided
they can keep their maintenance people busy. Smaller construction
companies that have minimal in-house maintenance staffs rely on
either a dealership or a local welding shop.
Construction-equipment
dealers, such as Caterpillar with scores of sales and service outlets
around the country, do typically perform a full spectrum of maintenance
on equipment. The most common maintenance problems these dealerships
confront deal with engines, hydraulic systems, and pumps. But they
also do much work repairing, welding, or replacing metal components.
They also completely rebuild construction equipment after it has
been in service 30,000-40,000 hours.
Bucket Blades and
Teeth
Concerning the metal
components of construction equipment, what parts wear out most quickly?
Recker says that the blades and teeth on bulldozers, loader and
excavator buckets, scrapers, and other construction equipment take
a real beating, especially those operating in abrasive environments,
such as in mining operations or in regions with sandy or high-silica
soils. Mining environments are especially rough on equipment, for
their operators use the buckets on excavators and loaders not only
to handle abrasive soils but to lift large rocks, operations that
can also place severe stresses on the boom and stick that support
the excavator bucket.
But on a lot of construction
equipment, Recker notes, the blades can quickly be unbolted and
new blades bolted into position. Likewise, the teeth on backhoe
and excavator buckets can readily be unpinned. These repairs the
typical construction company can do itself without difficulty. It
buys the new blades or teeth either at a construction-equipment
dealer or at a third-party supplier of construction-equipment parts.
A contractor might sometimes save money buying parts from such an
aftermarket dealer. But, cautions Recker, he might not always be
getting parts that meet original-equipment-manufacturer (OEM) standards.
Pivot-Point Holes
Another major problem
concerning metal wear, Recker says, are pivot-point holes (or pin
holes) - e.g., the pivot points on the arms supporting the bucket
of a loader swing. These pivot holes gradually become larger and
elliptical in shape, to the point where the pin becomes loose and
the swing arms become wobbly. The hole widens over time as a result
of the constant turning of the pin in the hole. These holes wear
out much faster if the pivot holes are not frequently and adequately
lubricated. When working in a dusty environment, Recker advises,
it might be necessary to lube these pivot holes several times per
day.
How does a maintenance
person fix such a pivot-hole problem? First, the hole must be built
up by adding weld material inside the hole, so that the original
hole diameter is now somewhat less than the pristine hole; then
the welded hole must be bored out, restoring it to its original
diameter. The process of rebuilding and reboring these holes is
much cheaper than the alternative: replacing, for instance, the
lifting arms of the loader, a measure that could cost $100,000 on
a large loader versus 1-3% of that for reboring the holes. Such
repairs are most often done in the field to minimize equipment downtime,
though they are sometimes done in the shop.
Buckets: High-Wear
Points
As mentioned earlier,
the blade and teeth of excavator buckets are high-wear points and
must be unbolted or unpinned and replaced periodically. Beyond that,
both the inside and outside surfaces of the bucket itself of a loader
or an excavator are subjected to high abrasion because of the ceaseless
sliding of earth and rock over them.
Recker says HRS frequently
beefs up the abrasion resistance of a bucket by welding parallel
strips or a grid pattern of 1/8-in.-high steel ridges onto both
inside and outside surfaces of the bucket. This welding is done
using a hard and highly abrasion-resistant steel alloy for the welding
material. Called hardfacing, this grid of ridges prevents
the earth from coming into direct sliding contact with the original
bucket surfaces, thereby protecting those surfaces from abrasion;
the earth in effect now slides over the hardfacing ridges.
How often is such hardfacing
done? If a contractor is digging materials in a quarry, using a
front-end loader to move large chunks of rock, he might have to
rehardface the bucket surfaces at least once per year. On the other
hand, if the loader is working in a much less severe environment
- say moving a loamy soil, which is much less abrasive than handling
either rock, aggregate, or sandy soils - the contractor might have
to rehardface buckets only once every two years.
Pavement Milling
Machines
Still another major maintenance
problem, explains Recker, has to do with the planers or milling
machines used to grind down asphaltic-concrete pavements in preparation
for the laying down of a new wearing course. The key feature of
such a machine is a rotating drum with scores of carbide teeth protruding
from the drum surface. As the drum rotates about a horizontal axis
while the paving machine moves forward at a steady pace along a
pavement, these teeth engage the surface of the pavement, shaving
off its surface layers.
Maintenance of such machines
involves unscrewing the worn carbide teeth and screwing in new ones.
Such maintenance, Recker notes, is most often done in the field.
And either the contractor or maintenance staff from the local dealership
performs the maintenance.
Backhoe and Excavator
Booms and Sticks
Another common structural
problem with construction equipment, Recker explains, relates to
the boom and stick (i.e., the bucket-support arms) of backhoes and
excavators. Since backhoe and excavator buckets are constantly lifting
heavy loads, the supporting arms are subjected to constant stresses.
It is not uncommon for these arms to be overstressed and damaged,
to the point where they need major structural repair. In most cases,
damage to booms and sticks, Recker says, is the result of operator
abuse: attempting to lift rocks or other loads heavier than the
equipment can handle. This often happens with smaller equipment.
Rather than bringing in a larger piece of equipment, an operator
may overload a smaller excavator, lifting rocks heavier than what
the equipment normally handles. Such repeated abuse eventually results
in boom failure.
Repair of damaged booms,
Recker notes, involves cutting out damaged portions of the steel
and welding new steel in place. Equipment dealers, such as Caterpillar
and John Deere, can provide specific engineering guidance on how
to do these repairs - even if the contractor decides to do the actual
repairs in-house or have them done by an independent welding shop.
How Contractors
Can Improve Their PM Programs
How important is preventative
maintenance (PM) of construction equipment? Recker believes a good
PM program can greatly reduce the need to make repairs. Most important,
he believes, is keeping pivot-point holes well greased. Depending
on the particular environment one operates in, it might be necessary
to grease such pin holes several times per day. As part of their
equipment-maintenance staff, many construction companies have a
greaser, he says, who does nothing but goes around to the equipment
on job sites and greases it. Other companies require the equipment
operators themselves to take care of such routine PM.
Many equipment dealers,
including Caterpillar, also provide PM programs, sometimes as part
of the initial purchase price of the equipment. Typically equipment
dealers have a staff of maintenance people who travel to a customer's
construction sites, inspect each piece of equipment once every 250
hours, do any necessary repairs, replace parts, lubricate equipment,
and so on. Recker believes that a high percentage of construction
companies give top priority to equipment maintenance and have effective
PM programs, for they realize that, when equipment is broken, downtime
can be very costly. Further, they realize that ordering certain
parts can sometimes take weeks - all the more reason to have a well-organized
PM program in which equipment regularly receives inspection by qualified
maintenance staff and problems are spotted early.
Harold Sulfridge, service
manager for Whayne Supply Company, a Caterpillar dealer in Corbin,
KY, with eight other branches across the state, says smaller construction
companies (12 pieces of construction equipment in their fleet) do
only light routine maintenance in-house (e.g., lubrication) and
rely on equipment dealers to do major repairs. Large construction
companies, though, with large equipment fleets, have their own maintenance
and repair staffs and shops and do significant repair work in-house,
such as hardsurfacing of buckets and dozer and scraper blades and
replacing bucket and dozer blades and bucket teeth.
But for major repair
work, such as rebuilding an excavator bucket or overhauling the
undercarriage of a tracked vehicle, Sulfridge says even large construction
companies often rely on equipment dealers. In rebuilding a bucket,
for instance, Whayne Supply will weld T1 protective steel plate
onto the walls of the old bucket. In some cases, where there is
extensive wear on the original bucket walls, this Caterpillar dealer
might even disassemble the old bucket and weld in new steel-plate
bucket walls.
Equipment
Repair in a Midsize Construction Company
Shook Brothers Inc. (SB)
is a medium-size construction
company in Berlin Center, OH, that performs bridge and highway work
for the county and state government and construction-equipment repair
for other contractors. Partner Rick Shook says the number-one construction-equipment
maintenance problem is pivot-point holes. The pin holes that are
especially subject to wear are the ones on front-end loaders, where
the bucket arms connect to the equipment body; the ones on backhoes
and excavators, especially the stick-bucket pivot point; and ones
on small bulldozers, where the blade arms fasten to the dozer body.
If these pivot-hole points
are well maintained, Shook states, the holes might never widen and
demand repair. In some working environments, it might be necessary
to grease these pivot-point holes three times per day. Wear can
be at least twice as fast when working in sandy as opposed to clay
soils. SB does repair work for other construction companies. Based
on the firm's experience, Shook maintains that 50% of construction
companies have good PM programs, lubricating equipment frequently;
another 25% have really bad PM programs, never greasing pivot-point
holes and thereby facing frequent failure of these pin holes.
Years ago, SB repaired
these pin holes by welding the hole in the field using stick electric-arc
welding and the ubiquitous 7018 welding rod. Typically it would
take about four hours to weld around a pivot-point hole and another
few days to actually bore a new hole through the welded area. In
recent years, Shook purchased devices that automatically weld the
pin hole and then bore a new hole - the entire process taking a
day's work or less. There are several companies that make automatic
welding and boring machines for construction-equipment applications,
among them: Bore Repair Systems Inc., Alstead, NH (www.borewelder.com);
Bortech Corporation, Keene, NH (www.bortech.com);
and York Portable Machines, Campbell River, BC, Canada (www.yorkmachine.com).
Repairing Bulldozer
Blades
Another major construction-equipment
problem for SB is bulldozer blades: the wearing out of the cutting
edge along the bottom of the blade. The cutting edges (about 6 in.
high), Shook points out, are usually bolted onto the bottom of the
blade. Shook usually buys a new carbide-tipped cutting edge from
an equipment dealer for about $1,800 and bolts it on. In most cases,
it is difficult to unbolt the old cutting edge because abrasive
soils have worn away the old bolts and threads. (In this respect,
sandy soils are much more abrasive than clay or loamy soils.) Accordingly,
the old bolts must be removed using a cutting torch.
Shook says many problems
with construction equipment develop during cold weather, especially
when temperatures plunge below 10ºF. In such cold weather, the steel
becomes much more brittle, especially during the first hour of operation
in the morning, when equipment is still cold. At such times, it
is not uncommon for an excavator boom to fracture, the blade on
a loader or a dozer to break, or the ripper tooth (or spike) on
the back of a dozer to snap off.
To help prevent such
cold-weather problems from developing, Shook recommends that an
operator "warm up" construction equipment before subjecting
it to normal workloads. For instance, he could drag around the loader
or excavator bucket on the ground for 10 or 15 minutes through loose
material, avoiding any hard digging. The friction will warm up the
metal, making it far less susceptible to fracture. The same sort
of warm-up ritual can be used with dozer blades and ripper teeth
(spikes), reducing the probability of cold-weather fractures.
Excavator Boom
Failures
Shook says another major
problem with construction equipment is boom failures on backhoes
and excavators. For instance, one backhoe recently developed a major
fracture on the boom, breaking near the pivot-point hole that joins
the boom and stick. The fracture was mainly the result of backhoe-operator
abuse: he was swinging the bucket from side to side, in effect using
it as a hammer to widen the walls of a ditch. Such hammering placed
excessive lateral forces on the boom and stick, resulting in boom
fracture. Some manufacturers make their booms from a medium-carbon
steel, rather than from a higher-strength low-alloy steel, thereby
making them more susceptible to failures.
SB was able to repair
the boom in the field using stick-electrode electric-arc welding.
Old metal was cut out and new steel plate welded into position.
Shook says they used a 7018 welding rod, a mild steel with a tensile
strength of 70,000 psi. For SB this is an all-purpose welding rod
used for a wide range of welding tasks - except for hardfacing of
buckets and dozer blades. The company also uses gas-shielded electric-arc
welding with solid wire, but only in shop settings where the staff
doesn't have to be concerned about the shielding argon gas blowing
away.
Tracked-Vehicle
Undercarriage Repairs
Still another major construction-equipment
maintenance problem is undercarriage repair for tracked vehicles.
SB does such repair work in-house. A significant step involves replacing
worn rollers (typically five to seven rollers on each side of the
dozer) with new ones. Instead of buying rollers at the construction-equipment
dealer, Shook purchases them from a third-party aftermarket dealer,
saving 30-50%. A roller for a small dozer typically costs $200;
for a larger dozer, $500. The quality of aftermarket parts, he believes,
has improved considerably over the past 15 years, brought about
by the growth of the global economy and the consequent availability
of construction-equipment parts from overseas, especially Italy.
Another important part
of undercarriage repair has to do with the grouser bars, the 1.5-
to 3-in.-long protrusions from the track surface, placed there to
greatly enhance the traction of the track.
When operating in sandy
soils, which are highly abrasive, new grouser bars need to be welded
onto the track (usually using stick electric-arc welding) about
every 2,500 hours.
Do Repairs In-House
or Outside?
Concerning the issue
of whether a contractor should have its construction-equipment repair
done in-house or outside, Shook says the key consideration is the
quality of the maintenance staff. If a company has good mechanics
and welders on staff, then it makes sense to do many repairs in-house.
If not, a construction company can take its equipment to a dealer
or an independent construction-equipment repair shop such as SB.
The advantage of using an independent over a dealer, Shook argues,
is that independents often work on a wide variety of equipment brand
names, whereas many dealerships repair only their own brand-name
equipment. Further, independents often charge less for repairs because
they have lower overhead.
Equipment
Repair in a Large Construction Company
Cass Construction Company
(CCC) is a large local contractor based in El Cajon, CA, involved
mainly in the installation of water and sewer lines and storm drains.
It has more than 300 pieces of construction equipment in its fleet,
including 15 rubber-tired loaders, 16 track-mounted excavators,
six backhoes, 11 scrapers, nine track-mounted dozers, four rubber-tired
dozers, and numerous dump trucks.
Cass's equipment superintendent,
Steve Johnson, says they do virtually all their maintenance and
repair of construction equipment in-house. They have a four-bay
garage for doing mechanical repairs, a component rebuilding shop,
and a welding and machine shop. In all, there are 13 people working
in the equipment-maintenance department.
Wear on Frontloader
Buckets:
#1 Maintenance Problem
CCC's number-one maintenance
problem is wear on the buckets of its front-end loaders - especially
on the leading edge of the bucket just beyond where the blade is
bolted to the bucket. On the larger loaders, these blades are usually
bolted on. Larger loaders are subjected to heavier earth loads,
and the blades need to be replaced more often (typically once per
month). The smaller loaders are subjected to lighter loads; their
blades don't have to be replaced very often, and accordingly the
blades are often welded on. For a typical 4-yd.3 loader,
with 10-ft. bucket width, a new blade costs about $800. When one
edge of the blade wears out, the blade can be rotated and the rear
edge now used as the cutting edge.
Regarding the bucket
surfaces themselves, Johnson says they protect them by hardfacing.
Specifically, they hardface the bottom inside surface of the bucket,
from the inside edge of the blade into the bucket about 4 in. To
do this, a welder using stick electric-arc welding, usually in the
field, lays down a continuous bead of welding material along a line
parallel to the blade edge. When completed, there will be several
of these parallel ridges of hardfacing, each about 1/2 in. apart,
each running the full width of the bucket, and each 1/8 in. high.
These parallel ridges constitute a matrix that will trap soil, the
trapped soil serving to protect the bucket surface from further
abrasion. An alternative explanation is that the ridges prevent
the soil from coming into direct contact with the bucket surface,
the earth in effect sliding over the tops of the ridges. In addition
to hardfacing the bottom inside surface of the bucket, CCC also
hardfaces the sidewalls (toward the front end) both on the inside
and outside surfaces. For the hardfacing, CCC uses a Stoody 3031
welding rod, a hard low-alloy steel with good abrasion and impact
resistance. Given the highly abrasive silica soils in San Diego
County, it is necessary, says Johnson, for CCC to redo the hardfacing
every four to five months. The wire approach is preferable in many
cases because it is much faster. In the field, the company uses
either stick or wire electric-arc welding.
CCC also makes use of
quick couplers on its loaders, so the bucket can quickly be attached
or removed from the loader. These devices allow equipment to in
effect be quickly changed from a loader to a forklift for lifting
and transporting pipe on the job site. The company also uses quick
couplers on its excavators so that, in the digging of trenches,
they can quickly switch from a bigger bucket to a smaller one, or
vice versa. Such couplers are areas of high wear, and accordingly
CCC protects coupler surfaces with hardfacing, an operation that
must be repeated every for or five months.
Wear on Excavator
Buckets:
#2 Maintenance Problem
As with other construction
companies, CCC finds excavator buckets an item of very major wear,
especially when such equipment is operating in the highly abrasive
silica soils of southern California or handling a lot of abrasive
aggregate in the excavation of trenches.
Johnson proclaims that
he is not a strong advocate of hardfacing for excavator and backhoe
buckets. First, hardfacing requires considerable labor. Second,
all the heating done during the welding process, he claims, places
stresses in the original bucket metal, ultimately creating cracks
in the bucket. Third, the welded-on hardfacing ridges don't really
penetrate into the base metal, thus making for a less secure weld.
Finally, Johnson likes to keep interior surfaces of the bucket smooth
and free of obstructions, such as hardfacing ridges, so that soil
can flow into and out of the bucket readily.
Instead, CCC deals with
bucket abrasion by welding 1-in.-thick x 4-in.-wide AR 500 abrasion-resistant
alloy-steel (high in carbon and nickel) plate strips onto the bottom
surface of the bucket (strip length varies from 24 to 72 in., depending
on the bucket width). Company maintenance people actually weld a
series of parallel steel-plate strips, set 2 in. apart, transversely
across the exterior bottom surface of the bucket. Sometimes, CCC
welds hardfacing ridges on top of the steel strips, to extend the
life of the strips. The matrix of steel-plate strips helps trap
soil on the bucket underside; the trapped soil then helps protect
the original metal surface of the bucket.
In summary, CCC is in
favor of hardfacing loader buckets but not excavator buckets. On
excavator buckets, the company believes it is far better to weld
abrasion-resistant strips on the outside bottom surface. Why this
difference of approach? Johnson states that wear on loader buckets
is much less severe than on excavator buckets because loaders usually
handle loose material, while excavators mainly dig into virgin soils,
where abrasions of bucket metal will often be far more severe.
In the comparatively
mild-abrasion environment that loader buckets experience, Johnson
explains, hardfacing can stand up for some time, the labor-intensive
field hardfacing operation not having to be done all that often.
But in the severe-abrasion environment encountered by excavator
buckets, hardfacing doesn't last all that long and must be repeated
fairly often - a procedure that can be time-consuming and costly,
especially if done in the field where slower stick electric-arc
welding must be used.
Johnson claims that welding
abrasion-resistant strips on the bottom outside surface of the excavator
bucket is far more effective than hardfacing because it lasts much
longer in abrasion-resistant soils. And the closely spaced, parallel
steel strips are far more effective in trapping soil on the bucket
surface, which serves to protect the original bucket surface. And
since excavator buckets don't have to have new strips added very
often, repair work can be done in the shop. And there, Johnson says,
CCC fabricators usually use gas-shielded electric-arc welding with
large-diameter (7/16-in.) automatic feed. This welding method enables
them to lay down 50 lb./hr. of weld material, which is more rapid
than with stick welding.
Usually such a solution
is good for about six months in these abrasive soils, then new alloy-steel
strips must be again welded to the bottom of the excavator bucket.
It is not true, he says, that adding steel plate to the bucket significantly
reduces the load-carrying capacity of the bucket, for the weight
of the steel-plate strips is only a small fraction of the load-carrying
capacity of the bucket. After about four years, the inside of the
bucket is badly worn. Accordingly, the bottom of the bucket is cut
out and replaced with new steel plate, welding it into position.
Wear on Blades
of Scrapers:
#3 Maintenance Problem
Another major equipment
maintenance problem for CCC is scrapers. The blade that does the
actual grading work on a typical scraper is 13 in. high and 12.5
ft. wide. In the high-silica soils of southern California, Johnson
says, a blade needs to be replaced every week; but in clay-type
soils with not too many rocks, every two to two-and-a-half weeks
is sufficient.
Johnson usually buys
replacement blades through an aftermarket dealer, typically saving
30% compared with the price paid from the original-equipment dealer.
A typical 13.-in.-high, 12.5-ft.-long blade is made of heat-treated
T1 alloy steel and sells for about $1,000. But Johnson has the supplier
tip both top and bottom edges of the blade with a tungsten carbide
coating (extending about 2 in.), a procedure that adds another $1,000
to the price but that triples the blade's life. When the leading
edge (making direct contact with the ground) of the blade wears
out, the blade can be inverted and the top edge now used as the
leading edge.
Still another important
maintenance problem for CCC is the ripper tooth (or spike) on the
back of tractor dozers, used for gouging into and ripping up soil
and old pavements. Such an 18-in.-tall spike is made of a very high-carbon
steel and has both its tip and leading edge coated with tungsten
carbide. Typically this spike needs to be replaced once per day
- sometimes twice - at a price in the $100-$170 range.
Tracked-Vehicle
Undercarriage Repair:
#4 Maintenance Problem
The undercarriages of
tracked vehicles - whether bulldozers, loaders, or excavators -
are yet another major maintenance dilemma. These need to be overhauled
every 3,500-4,500 hours, says Johnson. Given that CCC puts about
1,800-2,000 hr./yr. on such equipment, that amounts to an overhaul
of the undercarriage about once every two years.
Such overhauls are often
done in the field, Johnson explains, because it would typically
cost $700-$1,000 merely to transport a tractor back to the shop.
In doing an overhaul, the two mechanics performing the work will
first elevate the tracks off the ground using the dozer's rear spike.
They then remove the track, track chains, sprocket, idler, and rollers.
The worn rollers (typically 14) are replaced, each typically costing
$700-$1,000. On average, such an undercarriage overhaul will take
about three days.
The steel grouser bars
protruding perpendicularly about 3 in. from the surface of a dozer's
track pads are a high-wear item. These bars are especially important
on bulldozers and, to a lesser extent, on tracked loaders and excavators.
They dig into the soil, giving the tracked vehicle adequate traction;
when the grouser bars get too worn down, traction will become insufficient
and the track will begin to slip. Once a grouser bar has been worn
down to a height of only 1-1.5 in., it is time to weld a new 3-in.-high
grouser bar onto the leading edge of the old grouser bar. CCC has
to replace grouser bars every 1,000-1,500 hours - roughly twice
per year.
A Large Construction
Company's Approach to Preventative Maintenance and Repairs
Johnson maintains that
there are things a construction company can do to extend the life
of a tracked vehicle's undercarriage so that overhauls don't have
to occur too frequently. Most important is that operators avoid
driving at high speeds in reverse - nothing over second gear - to
avoid excessive wear to track bushings. Another important guideline
for operators is to avoid making sharp 180º turns; doing so fills
the undercarriage with earth, the soil working its way into the
spaces between the rail track pad, rails, and rollers, which leads
to accelerated wear.
Johnson says that CCC
takes PM very seriously, for the company realizes that its fleet
of 300 pieces of construction equipment is its lifeblood. To that
end, there are two men in the company called "oilers."
These men are trained not only to refuel vehicles, but also to check
all lubricant levels and perform other PM on equipment. Each has
a fuel truck and each makes the daily rounds to CCC construction
sites. Each field truck is equipped with 10 different reels, each
holding a hose for a different lubricant. These oilers pay particular
attention to the frequent lubrication of pivot-point holes on loaders
and excavators, using a high-quality grease called Chevron Ultra
Duty II.
To what extent does CCC
use dealerships or independent shops for doing major repairs on
its construction equipment? Hardly at all! The only time CCC takes
equipment to a dealer for maintenance or repair, Johnson explains,
is when it is still under the dealer's warrantee.
But why not use a dealer
more often for maintenance and repair? The number-one reason, Johnson
says, is response time. It might take a dealer a day or two to respond
to an equipment problem, but with an in-house staff, CCC can respond
immediately. Equipment downtime, he says, is far too costly.
Another main reason for
doing virtually all maintenance and repair in-house is cost. Johnson
estimates that CCC can perform construction-equipment repairs for
40-60% less than if using a dealership. Not only is a dealership's
overhead costs more, but it usually has a conservative approach
to repair, replacing components that are somewhat questionable,
thereby safeguarding its warranty on the repair work.
Johnson believes that
dealerships make a significant percentage of their revenues from
selling construction-equipment parts. While Johnson will often go
to independent aftermarket dealers for certain metal components,
for important mechanical components - engines, transmissions, hydraulic
systems, gasket sets, and so on - he relies only on OEM parts for
quality reasons.
Finally, Johnson believes
it is a good idea for a construction company to buy all its equipment,
if possible, from a single manufacturer. Such standardization makes
it easier to train maintenance people, for they have only one product
line to master. In the case of CCC, they use all Caterpillar equipment,
have developed a good working relationship with their parts people,
often buy parts from the Caterpillar used-parts network, and can
get sound technical advice from them when needed.
Gene Dallaire is a
former feature-article writer for Chemical Engineering and Civil
Engineering magazines. He currently teaches history at Lansing (MI)
Community College.
A companion
article titled "Metallurgy
and Welding 101" reviews the state of the art in doing
hardfacing and other welding for construction-equipment repair.
It appeared in the November/December
2000.
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